Recent customer success roles

Find your match with fast growing teams at purpose-led employers.

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Client Manager (Insurance)
Client Manager (Insurance)
Aon
Full-time · Melbourne · Mid Level
To protect and enrich the lives of people around the world.
Mar 16
Client Success Account Manager
Client Success Account Manager
ISS Market Intelligence
Full-time · Sydney · Mid Level
Empowers the global financial services industry to assess target markets, identify opportunities for growth, and execute comprehensive go-to-market initiatives to achieve success
Mar 16
Territory Manager - Trauma - Central Coast
Territory Manager - Trauma - Central Coast
Stryker
Full-time · Sydney · Mid Level
Together with our customers, we are driven to make healthcare better. #WeAreStryker
Mar 16
Customer Success Manager - APAC
Customer Success Manager - APAC
Vanta
Full-time · Sydney · Junior
To protect consumer data and restore trust in internet businesses
Mar 16
Customer Success Manager
Customer Success Manager
Box
Full-time · Sydney · Senior
To power how the world works together
Mar 14
Insurance Broker
Insurance Broker
Aon
Full-time · Sydney · Mid Level
To protect and enrich the lives of people around the world.
Mar 14

Frequently asked questions

What's it like to work in customer success?

Introduction to customer success

Customer Success is a vital role in any organization that offers products or services to customers or partners. The main goal of this job is to ensure that customers are able to achieve their desired outcomes through the use of the organization's offerings. Customer Success professionals serve as liaisons between the organization and its customers, working to understand their needs, provide guidance and support, and ultimately help them to succeed. With a focus on building strong relationships and fostering customer loyalty, this job is a critical component of any successful business.

What are the role responsibilites for customer success?

Customer Success professionals are responsible for ensuring the success of the organization's customers and partners by helping them achieve their goals through effective use of the products and services provided. This requires a deep understanding of the customer's needs and a proactive approach to identifying and resolving any issues they may encounter. Key responsibilities may include onboarding new customers, providing ongoing support, conducting regular check-ins, and collaborating with other teams to ensure a seamless customer experience. Success in this role requires strong communication, problem-solving, and relationship-building skills.

What skills are useful for a role in customer success?

Customer Success is a crucial role in any organization that values customer satisfaction. To excel in this role, one must possess excellent communication skills, both verbal and written, to effectively engage with customers and understand their needs. It is also essential to have a deep understanding of the organization's products/services, as well as the ability to identify and resolve customer issues promptly. Strong problem-solving skills, attention to detail, and the ability to work independently and as part of a team are also critical for success in this role.

What career development opportunities are available in customer success?

Customer Success is a dynamic and rewarding career path with plenty of growth opportunities. As a Customer Success professional, you'll work directly with customers and partners to help them achieve their goals through using your organization's products and services. This role requires strong communication and problem-solving skills, as well as a deep understanding of your organization's offerings. With experience, you may have the opportunity to advance to a leadership position, or to specialize in a particular product or service area. Additionally, Customer Success professionals are often in high demand, making this a stable and secure career choice.

Recently closed roles

Keep an eye on these teams for future customer success roles.
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Onboarding Partner
Onboarding Partner
Mable
Contract · Sydney · Junior
It's our mission to empower clients and support workers so they can confidently say 'Mable is my kind of independence.'
Mar 21
Associate Director, Corporate Client Coverage
Associate Director, Corporate Client Coverage
Commonwealth Bank
Full-time · Sydney · Senior
To empower our people and the communities in which we work and making sustainable, transparent and balanced business decisions.
Mar 20
Client Insights Specialist
Client Insights Specialist
JLL
Full-time · Sydney · Mid Level
To drive sustainability and corporate social responsibility efforts.
Mar 20
Professional, Customer Success Management
Professional, Customer Success Management
CoreLogic
Full-time · Melbourne · Mid Level
To make the property industry faster, smarter, and more people-centric
Mar 20
Customer Experience Manager
Customer Experience Manager
Xero
Full-time · Melbourne · Junior
To make life better for people in small business, their advisors, and communities around the world by rewiring the world of small business by making it seamless, simpler, and smarter
Mar 20
Associate Territory Manager
Associate Territory Manager
Stryker
Full-time · Sydney · Mid Level
Together with our customers, we are driven to make healthcare better. #WeAreStryker
Mar 19
Junior VIP Host
Junior VIP Host
Easygo
Full-time · Melbourne · Junior
To bring simplicity and convenience to the gaming industry by developing casino games and sportsbook products for clients.
Mar 19
Customer Success Manager
Customer Success Manager
Stripe
Full-time · Sydney · Senior
Stripe's mission is to increase the GDP of the internet. Here's
Mar 18
Associate, Client Growth - Consulting
Associate, Client Growth - Consulting
Guidepoint
Full-time · Sydney · Mid Level
To constantly innovate new ways to empower understanding, to drive business forward
Mar 18