Mission
To help the world create better products and services through research.
Dovetail is a customer research platform that allows businesses to easily record, analyse, search and share research to better understand their customers.
Highlights
Early career talent
Headcount growth
Entry level hires
Funding / Market cap.
Latest funding round
*LinkedIn data updated
1/8/24
Team insights
Life at Hatch
Customer Success + Support @ Dovetail
When we say Dovetail is growing, we mean across the board – the business, the customer base, and the teams. So, it’s an exciting time to join and help the Customer Success + Support team scale up.
Awarded gold in the Australian Workplace Equality Index (AWEI) 2024 LGBTQ+ Inclusion Awards.
Customer Success and Support work incredibly close with each other. Together, they make an extremely efficient team and focus on solving important problems, so users can unlock the value of Dovetail.
Our Story
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The Hatch story started when good friends Adam Jacobs (Ex THE ICONIC Founder) and Chaz Heitner (Ex Zip Co-founder) came together to build something they were deeply passionate about.
Both founders believe that traditional hiring processes are broken and limit people from finding work that’s a good fit for them. Since founding the company, Adam and Chaz have built a team that shares their mission and are both confident they will continue to build an impactful global company for many years to come.
Great for Graduates and Interns
Interns and graduates
When to apply
Job families
Programmes available
What you need to know
Career progression
Where could this company take you? Discover how other early career professionals are shaping their career here.
Perks and Benefits
Great for Graduates and Interns
This Hotlist employer has great opportunities for graduates and interns. Here’s your snapshot of programs, when to apply, perks and more.
Job Families
Interns and graduates
Currently at the company
When to apply
Programs available
What you need to know
When we say Dovetail is growing, we mean across the board – the business, the customer base, and the teams. So, it’s an exciting time to join and help the Customer Success + Support team scale up.
Customer Success and Support work incredibly close with each other. Together, they make an extremely efficient team and focus on solving important problems, so users can unlock the value of Dovetail.
AI insights
Employee feedback
Glassdoor rating
Last 12 months
- Great in-person culture
- Trust by default
- Values are lived every day
- Employees have expressed concerns about the rapid pace and constant changes within the company, which can be challenging and overwhelming, particularly due to a perceived lack of structure and support.
- There are feelings of unease regarding the company culture, with some employees reporting instances of nepotism, bullying, and unprofessional behavior that they feel are not adequately addressed by HR or leadership, contributing to a climate of fear and psychological safety concerns.
- Concerns have been raised about the company's commitment to diversity and inclusion, as well as the effectiveness of its management practices, with some employees feeling that the focus on external image and the handling of performance-related issues do not align with their expectations of a supportive work environment.
Company review summaries are generated by artificial intelligence based on third-party sources and do not reflect opinions or beliefs held by Hatch. Hatch is not responsible for the accuracy of content of these summaries. For full reviews, please refer to the original sources.
Hatch's hot take
Behind the scenes
Want to join the team? This is what you're in for…
Development + Growth Ops
Take a course, attend a 'lunch and learn', or head to a conference! You're supported to learn and grow.
Unique Benefit
Work and play! The team aims go away on an annual trip to celebrate achievements and have some fun as a team, from NZ to the Whitsundays.
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